Unsung Hero Award

Rewarding the ramp/station employee who goes the extra mile to protect passengers during the coronavirus pandemic or deliver business improvement. From coming in at the 11th hour to load Covid-19 relief cargo on a chartered medical flight to making a passenger’s day with their expert and engaging customer care. Can you count on one of your employees to embody a ‘can do’ attitude no matter how tough the surrounding conditions? Tell us about your unsung heroes.

Entry Questions

The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.

You can nominate yourself or a colleague for this category.


1. Please describe the entrant’s current role and responsibilities (150 words max)

2. Please give a specific example(s) where the entrant has exceeded expectations of their role and how this has delivered tangible business benefits. Please provide relevant metrics (KPIs, cost savings, efficiency gains) too (MAX 250W). If your entry is in relation to Covid-19 activity then please describe the entrant’s involvement and its importance to the fight against the pandemic? Testimonials can be provided as part of your supplementary information. (400 words max)

2020 Winner

Li Jia Meng, Beijing AviationGround Services (BGS)

Li Jia Meng took the initiative to apply for multiple shifts in the peak of the pandemic to reduce the burden on colleagues, despite having a family herself. The judges noted how difficult it must have been for her to wear a hazmat suit all day, which meant she was unable to drink water or go to the bathroom throughout her shift.
Lia Jia Meng was extremely brave and was caring during a very difficult and stressful time. No one really knew how to protect themselves at the beginning of the Covid-19 Pandemic and she really stepped u