Unsung Hero Award

Rewarding the ramp/station employee who goes the extra mile to protect passengers during the coronavirus pandemic or deliver business improvement. From coming in at the 11th hour to load Covid-19 relief cargo on a chartered medical flight to making a passenger’s day with their expert and engaging customer care. Can you count on one of your employees to embody a ‘can do’ attitude no matter how tough the surrounding conditions? Tell us about your unsung heroes.

Entry Questions

The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.

You can nominate yourself or a colleague for this category.


1. Please describe the entrant’s current role and responsibilities (150 words max)

2. Please give a specific example(s) where the entrant has exceeded expectations of their role and how this has delivered tangible business benefits. Please provide relevant metrics (KPIs, cost savings, efficiency gains) too (MAX 250W). If your entry is in relation to Covid-19 activity then please describe the entrant’s involvement and its importance to the fight against the pandemic? Testimonials can be provided as part of your supplementary information. (400 words max)

Shortlist announced 26 October

2019 Winner

Eugeniusz Gawryszewski, LS Airport Services, Warsaw Chopin Airport

Gineo is the much-loved Godfather of GSE whose encyclopedic knowledge of pushback tractors, GPUs and belt loaders has been handed down thousands of colleagues at LS Airport Services over a 36-year career. Hundreds of GSE drivers work today on authorisations signed off by trainer, Genio who’s never happier than when suspended 10m above an aircraft in a deicing cab. Modest, loyal, passionate about his profession – Genio goes on inspiring generation after generation and is a worthy winner of our Unsung Hero Award.