Championing the GSP and carrier who have looked beyond the headline contract price to craft a innovative edge to their ground services partnership. The entry could be a joint safety initiative that has helped save millions in ground damage or faster and more reliable baggage offload services for passengers. Judges are looking for examples of where handlers and airlines have worked collaboratively and creatively to that bring a benefit in service delivery. Have you forged an SLA with a difference?
The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.
1. Please describe your innovation and how it has enabled an improved service for passengers/ business benefit to airline/handler or safety improvement. Please include key performance metrics to support your case. (450 words max)
2. How did airline and handler employees work collaboratively to deliver the innovation? (300 words max)
3. How did the team innovate to overcome any setbacks and challenges encountered? (150 words max)
4. What tangible evidence can you provide to demonstrate your station’s success over the past year? Please provide supporting metrics around KPIs such as OTP, OTD, passenger satisfaction, near-miss reporting, reductions in accidents/ground damage, employee engagement scores and airline customer testimonials. (500 words max)