Celebrating the ground handling station that has established a reputation for going above and beyond in its service delivery to carriers. Judges are looking for a true team effort that has seen senior leaders inspire performance improvements across all areas of their station, from back of house ramp teams to front of house passenger service agents. Evidence of a clear and compelling strategy will be key, alongside the KPI advances in OTP, safety, passenger satisfaction or new contracts achieved. Ground handlers can self-nominate or be nominated on behalf of airlines/airports
Finalists:
- DHL Aviation Services, London Gatwick
- Hong Kong Air Cargo Terminals (HACTL), Hong Kong
- Qatar Aviation Services (QAS), Hamad International Airport, Doha
- SATS, Ground Team Red - Penang
- Swissport Costa Rica, SJ0 & LIR, Costa Rica
- Swissport Morocco, Swissport Maroc, Casablanca
Winner:
Hong Kong Air Cargo Terminals (HACTL), Hong Kong