Celebrating the ground handling station that has established a reputation for going above and beyond in its service delivery to carriers or uncovering outstanding service innovations. This category encourages submissions demonstrating service excellence across cargo/pax. We want to showcase operators who are disproving the myth of a race to the bottom on price and blazing a trail with value added services to airlines/airports that embrace digitisation and raise the bar on safety, teamwork and passenger experiences.

The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.

1. Please summarise for our judges- the single most impressive achievement within this entry and why they should select your nomination as the overall winner? (100W)

2. Please describe how the nominated station has delivered something exceptional to our industry in terms of safety, quality, customer service, innovation or digital advances? (MAX 400W)

3. Please describe how you have worked with airlines/airports/suppliers to establish a more collaborative, value adding partnership and enhance results? (MAX 250W)

4. What tangible evidence can you provide to demonstrate your station’s success over the past year? Please provide supporting metrics around KPIs such as customer testimonials, reductions in accidents/ground damage, % increase in new business, OTP, OTD etc.