Best Station Award

Celebrating the ground handling station that has established a reputation for going above and beyond in its service delivery to carriers. Judges are looking for a true team effort that has seen senior leaders inspire performance improvements across all areas of their station, from back of house ramp teams to front of house passenger service agents. Evidence of a clear and compelling strategy will be key, alongside the KPI advances in OTP, safety, passenger satisfaction or new contracts achieved. Ground handlers can self-nominate or be nominated on behalf of airlines/airports.

Entry Questions

The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.

1. Please describe why you believe the nominated station has delivered above and beyond expectations in the past year in terms of safety, KPI delivery, business growth and customer satisfaction? (400 words max)

2. As an airline looking to contract my ground handling requirements – why would I choose you over another rival ground service provider? (250 words max)

3. Please describe how you have worked with airlines to establish a more collaborative, value adding partnership rather than one based purely on cost of service. (250 words max)

4. What tangible evidence can you provide to demonstrate your station’s success over the past year?
Please provide supporting metrics around KPIs such as % increase in near-miss reporting, reductions in accidents/ground damage, % increase in new business, OTP, OTD, staff attrition, employee engagement scores and airline customer testimonials. (350 words max)

2019 Winner

Aviapartner, Girona Airport

We’re truly impressed by the depth of partnership the Girona team have forged with their airlines. Their KPIs are not just some of the strongest we’ve seen- it’s what they are measuring that’s equally impressive. The scorecard is uniquely balanced: OTP, baggage delivery, ramp safety, flight-file checks, GSE maintenance. That equilibrium drives quality, safety and customer service in unison