This category celebrates the entrepreneurial spirit of smaller sized handlers who play an integral role in delivering industry excellence around the world. Our judges want to hear about your business’ quest to exceed customer expectations and forge a reputation for quality, safety, innovation and teamwork.
Entrants must operate 10 stations or fewer to qualify.
The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.
1. Please summarise for our judges- the single most impressive achievement within this entry and why they should select your nomination as the overall winner? (100W)
2. How would you describe your business culture as an SME and how do you think it allows you to compete with much larger rivals? (250W)
3. Please describe how the nominated handler has delivered something exceptional to our industry in terms of safety, quality, customer service, innovation or digital advances? (MAX 400W)
4. What tangible evidence can you provide to demonstrate your station’s success over the past year? Please provide supporting metrics around KPIs such as customer testimonials, reductions in accidents/ground damage, % increase in new business, OTP, OTD etc.