Best Handler−Airline Innovation Award

Championing the GSP and carrier who’ve looked beyond the contract price to craft a value adding partnership with mutual bottom line benefits. The entry could be in relation to delivering an essential coronavirus relief service /a joint safety initiative that has helped save millions in ground damage or delivered more reliable services for passengers with reduced mobility. Judges are looking for examples of progressive, win-win partnerships between handlers and airlines that brought a benefit in revenue and service delivery. Have you forged an SLA with a difference? 

Entry Questions

The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.

1. Please describe your innovation and how it has enabled an improved service for passengers/ business benefit to airline/handler or safety improvement. Please include key performance metrics to support your case. (450 words max)

2. How did airline and handler employees work collaboratively to deliver the innovation? (300 words max)

3. How did the team innovate to overcome any setbacks and challenges encountered? (150 words max)

4. What tangible evidence can you provide to demonstrate your station’s success over the past year? Please provide supporting metrics around KPIs such as OTP, OTD, passenger satisfaction, near-miss reporting, reductions in accidents/ground damage, employee engagement scores and airline customer testimonials. (500 words max) If your entry is in relation to Covid-19 activity then please describe how you and your partners measured success and the importance of your work in mitigating the coronavirus pandemic? Testimonials are encouraged….

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2020 Winner

National Aviation Services- Kuwaitmosafer.com

The Kuwaitmosafer app allows passengers to book PCR tests, flight check in slots, buy insurance or meet and assist services before arriving at the airport. Over 100,000 passengers have used this Covid-secure tool and our judges praised the device for “providing a simple way to navigate through the airport, demystify the travel process and bolster confidence to fly during the pandemic.