Best Cargo Handling Operation

This award recognises the crucial importance of safe, efficient and pioneering cargo handling services in today’s aviation supply chain. Our judges are looking for ground handlers who provide consummate cargo care to airline customers throughout warehousing, export and import processes.  We also want to hear about operations who seized the opportunity to handle specialist Covid-19 medical supplies and PPE in the hour of need. Whether it’s specialist medical aid for the coronavirus crisis, pet care or cool chain for temperature sensitive cargo: this category celebrates operators who go above and beyond to guarantee premium customer services.

Entry Questions

The judging panel will use the information supplied to assess the quality of entry. It is in your interest to supply as much relevant information as possible in order to assist the judging process.

1. Please describe the key business challenges facing your cargo handling operation and how you are striving to achieve quality services to customers (400 words max) If your entry is in relation to Covid-19 medicines/aid then please describe the challenge at hand?

2. Please detail any example of how you have delivered innovation in your cargo handling services (warehousing, gatehouse procedures, track and trace technology/going paperless) and the resulting benefits for airline customers? (400 words max) If your entry is in relation to Covid-19 medicines/aid then please describe how you innovated to deliver a new service for airlines/aid organisations?

3. How have you worked to enhance safety standards within your cargo handling operation? Please detail activity from warehouse handling activity to the final loading of pallets/ULDs to the aircraft and include any relevant safety data (250 words max) If your entry is in relation to Covid-19 medicines/aid then please describe how you ensured your special service retained high safety standards?

4. Please describe added value services you offer around specialist cargo such as live animals/ temperature sensitive products/ dangerous goods (250 words max)

5. What tangible evidence can you provide to demonstrate your operation’s success over the past year? Please provide supporting metrics around KPIs such as OTP, OTD, % increase in new business, staff training activity, safety interventions, flight departure scores, door times, airline customer testimonials (500 words max) If your entry is in relation to Covid-19 medicines/aid then please describe how you assessed success with your airline customer and the impact your service had on the treatment of coronavirus patients? 

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2020 Winner

SATS Singapore

From a technological point of view, SATS pharmaceutical handling product in Singapore is very good and will be very important going forward into 2021.
SATS are leading the way with E commerce.
SATS response to COVID is well documented in the entry including the rapid change from passenger aircraft to cabin loading and demonstrates well the effort and commitment to deliver this.