This all-new award recognises the crucial importance of safe, efficient and pioneering cargo handling services in today’s aviation supply chain. Our judges are looking for ground handlers who provide consummate cargo care to airline customers throughout warehousing, export and import processes. The category seeks handlers who have risen to the challenge of diverse product mix by designing dynamic warehouse services. Whether it’s specialist pet care or cool chain for temperature sensitive cargo: this category celebrates operators who go above and beyond to guarantee premium customer services. SLA success in terms of OTP, door times, flight completion or performance gains from going paperless will also be key.