The winners of GHI’s inaugural Pride of Ground Handling Awards, which celebrate ground service excellence and employees that go the extra mile to add value to airline customers, have been revealed.
More than 650 aviation industry stakeholders came together at a glittering awards ceremony in Gothenburg to crown frontline ground handling staff who demonstrated innovation, strong safety standards, teamwork and outstanding customer service.
The five category winners were:
● Hong Kong Air Cargo Terminals (HACTL), Hong Kong - Best Station Award
● Swissport-Finnair, Helsinki- Best Handler-Airline Innovation Award
● Steve Mitchell, Stobart Aviation Services, London Stansted Airport- Ramp Safety Award
● Nick Ward, Swissport, Brisbane Airport- Rising Star Award
● Krish Chand, Swissport Canada Handling, Canada- Unsung Hero Award
The victors were selected by a panel of 14 independent judges, featuring senior leaders at easyJet, British Airways, the CAA, ASA, WFS, dnata and Emirates.
Max Gosney, GHI Conference Chairman, said: “Our winners embody ingenuity, discretionary effort and a dynamic pursuit of adding value to airline customers. Through their achievements, and those of all of our entrants from stations across the world, we can start to dispel the myth that ground handling is simply a race to the bottom on price.”
GHI’s Pride of Ground Handling Awards 2019 will open again for entry next spring. Watch this space for more details.
“ASA are delighted to support the new GHI ‘Pride of Ground Handling Awards’. Our industry continues to grow at pace and we see more and more ground handling businesses invest in safety, people and technology. To recognise excellence in what we do, be it innovation, collaboration, ramp safety or simply an ‘unsung hero’ is a great initiative.”
Jon Conway, Director General, Airport Services Association
“Whilst safety must always be the first priority, service and innovation are key to the viability and sustainability of any ground handling business and this must involve establishing the culture of the organisation, management leadership and the motivation of staff. A key element to this will involve continuous innovation, constantly striving to improve all aspects of the business and not simply surviving by being the cheapest option"
John Willis, former Vice Chairman of the International Ground Handling Council
“At Swissport, we believe that recognizing people for their engagement drives a positive culture and demonstrate that getting our operation safer, performant and efficient matter and that all of us can benefit from it, including our customers.”
Alexandre Bolay , VP Global QHSE, Swissport
"We see the GSP and their employees as part of our team at Jetstar. We support the ethos of GHI's Pride of Handling Awards because creating step change through collaborative innovation with our people enables us to achieve safer and more efficient operations. By discovering and implementing best practice and contemporary processes, systems and equipment we are able to continually improve our operations and the engagement of our teams.”
Derrick Ogden, Quality Systems Manager - Jetstar Airways
“An awards that encourages staff to go above and beyond in their daily work, due to high levels of motivation has our full support. The feeling of recognition leads to higher performance level and it also serve as a positive example to other team members.”
Karim Yacoub, Quality & Safety Supervisor, Link Agency