The winners of GHI’s Pride of Ground Handling Awards 2019 have been revealed at the 21st Annual Conference in Amsterdam.
Aviapartner Girona Airport became the first European-based station to claim the Best Station Award after demonstrating a suite of impressive KPIs and collaborative partnerships with airlines.
Gerry’s dnata, Jinnah International Airport, Karachi scooped the all-new Best Cargo Operation Award. The team have come back from a terrorist attack in 2014, which killed seven employees to create a world-class cargo facility, more than 800 award attendees heard.
Here is the full list of award winners by category:
Rising Star: Sofiya Maksymchuk, Airport Terminal Services, Toronto
Unsung Hero: Eugeniusz Gawryszewski, LS Airport Services, Warsaw Chopin Airport
Ramp Safety: Muntungi Amos Muhoozi, National Aviation Services, Uganda
Best Handler-Airline Innovation: SATS- WElink and D3, Singapore
Best Cargo Handling Operation: Gerry’s dnata, Jinnah International Airport, Karachi
Best Station: Aviapartner, Girona Airport
Max Gosney, GHI Conference Chairman said: “Congratulations to all of our winners who encapsulate a commitment to service excellence, employee led innovation and desire to go above and beyond their customer’s expectations. The achievements we celebrate at tonight’s awards from stations across the globe help show that ground handling is about so much more than a race to the bottom on price.”
“ASA are delighted to support the new GHI ‘Pride of Ground Handling Awards’. Our industry continues to grow at pace and we see more and more ground handling businesses invest in safety, people and technology. To recognise excellence in what we do, be it innovation, collaboration, ramp safety or simply an ‘unsung hero’ is a great initiative.”
Jon Conway, Director General, Airport Services Association
“Whilst safety must always be the first priority, service and innovation are key to the viability and sustainability of any ground handling business and this must involve establishing the culture of the organisation, management leadership and the motivation of staff. A key element to this will involve continuous innovation, constantly striving to improve all aspects of the business and not simply surviving by being the cheapest option"
John Willis, former Vice Chairman of the International Ground Handling Council
“At Swissport, we believe that recognizing people for their engagement drives a positive culture and demonstrate that getting our operation safer, performant and efficient matter and that all of us can benefit from it, including our customers.”
Alexandre Bolay , VP Global QHSE, Swissport
"We see the GSP and their employees as part of our team at Jetstar. We support the ethos of GHI's Pride of Handling Awards because creating step change through collaborative innovation with our people enables us to achieve safer and more efficient operations. By discovering and implementing best practice and contemporary processes, systems and equipment we are able to continually improve our operations and the engagement of our teams.”
Derrick Ogden, Quality Systems Manager - Jetstar Airways
“An awards that encourages staff to go above and beyond in their daily work, due to high levels of motivation has our full support. The feeling of recognition leads to higher performance level and it also serve as a positive example to other team members.”
Karim Yacoub, Quality & Safety Supervisor, Link Agency